T-CARE NOTICEBOARD

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Items Yet to Arrive?

If your item has yet to arrive, you can check the shipping status by calling +65 8666 3356.

Long Shipping Time

30/03/2020

We sincerely apologise for the long waiting time for some of your items to arrive. Should you want to enquire about your order, please reach out to us via our live chat, call +65 8666 3356 or email us at info@tcaremasks.com

Notice of Cessation of sale of mask products

18/03/2020

T-Care by Envirbags will be stopping all online sales of all mask products as our way of complying with any regulation against any profiteering and will be refunding all orders that have not been shipped.

If you're not sure whether your order is affected by this change, you can always submit a refund request at www.tcaremasks.com/requestrefund or email us at info@tcaremasks.com

We wish to thank all our customers for their support and apologize for any inconvenience this change may have caused.

Expect Delayed Shipping

Due to the COVID-19 Coronavirus Outbreak, T-Care has experienced a surge in orders and have run out-of-stock a few times. We do our best to refill our stocks and ship on time and seek your understanding if your shipment is slightly delayed.

If you are awaiting delivery of your order, please note our shipping takes up to 45 days on average to reach our customers, and if your item isn't received in 60 days, you will automatically be refunded in full to the card used to make your order.

If you are unable to wait, kindly do not order.

Bulk Orders

For bulk inquiries including OEM, email us with your requirements at info@tcaremasks.com

Please include: Type of Mask, Quantity, OEM Requirements (if any)

Ban on Mask Exports

19/02/2020

 

We would like to clarify that the recent ban on mask exports from Thailand mainly affects 3-ply Surgical Masks.

 

Washable Masks Exports are not affected by this ban.

Notice of Free Item Upgrade

1/03/2020

All washable Sponge Masks orders will automatically be upgraded free-of-charge to the highly durable, Stretchable Washable version.

Original mask:

New Mask:

© 2020 T-Care Masks by Envirbags Pte Ltd (Singapore)
http://www.tcaremasks.com

Contact Us | Order Here | Request Refund

Envirbags Pte Ltd

UEN: 201715119N

International Plaza, 10 Anson Road

(For office unit number, please request via call/SMS/WhatsApp)

Phone: (+65) 8183 0626 (Mon - Fri, 11am - 6pm)

Email: info@tcaremasks.com 

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